Due to changes in the legislation (https://adilet.zan.kz/rus/docs/Z2200000177), you can contact the first heads of government agencies through a single platform for receiving and processing appeals (including requests) from citizens called "E-otinish".

It is important to note that all the appeals received through e–Otinish are registered and strictly controlled by both a government agency and the Prosecutor General's Office.

The platform allows a citizen to track and monitor the progress of an appeal consideration. Upon submitting a complaint or application through e–Otinish, a government agency has the right to give you an opportunity to express your opinion on a preliminary decision before a final decision is made.

After receiving a final response from a government agency, you will be able to assess your satisfaction with it.